Grandma's Help. Frequently Asked Questions

Is it possible to pre-select a "grandmother"?

Yes, in most cases you can pre-select a "grandparent". BabyinBrazil understands how important it is to find someone who meets your needs and expectations and with whom you feel comfortable interacting.

How do you choose a "grandmother" in advance?

Request for candidate selection. After contacting BabyinBrazil, you will be asked to fill out an application form or discuss your wishes. By this time you should already have an idea of who you want to hire, so prepare your answers to the questions:
- What is the applicant's desired experience working with children?
- Are there, and what skills are available in infant care?
- What languages must the applicant be proficient in?
- What personality traits should the applicant possess (e.g., calm, friendly)?
Familiarization with the candidates. You will be provided with profiles or references of several "grandmothers" from which you can choose the most suitable at first glance.
Face-to-face introduction. A face-to-face meeting or online video call to get to know each other and discuss details. You will have the opportunity to ask questions and make sure the candidate meets your expectations.
There may be variations. Sometimes it happens that the answers to the questions were not quite accurately formulated, and therefore after the first interview there are clarifications, and it is necessary to consider another candidate.
Candidate Approval. After your approval, the selected "grandmother" is reserved for the desired dates.

What to do if the "grandma" didn't fit?

Sometimes it happens that at the interview "grandma" was suitable, but when she started work, the customer did not like her, then it is possible:

Replacement. If you notice that the candidate is not suitable, the company will offer to replace the "granny" with another specialist.
Flexibility. You can discuss your wishes and make changes to her duties or schedule.

When choosing a "grandmother" focus not only on experience, but also on her personal qualities, as a comfortable atmosphere for mom and child plays a key role.

How are the competencies and experience of the "grandmother" verified?

Verifying the competence and experience of the "grandmother" is an important step to ensure a high level of service and a comfortable atmosphere for mom and baby. At BabyinBrazil, verification is carried out in several ways:

1. selection of candidates

Each candidate goes through a rigorous screening process that includes:

Reviewing resumes. Analyzing experience working with children, families and newborns.
Interview. Assessment of professional and personal qualities such as patience, ability to cope with stressful situations, organization and emotional stability.
References. We check references from previous clients or employers. We also rely on feedback from our women in labor who have worked with this candidate.

Assessment of professional skills

Infant Care Skills. Candidate must demonstrate knowledge of infant care including: Bathing, Dressing, Basic breastfeeding or formula preparation.
Skills in helping moms. Experience working with women after childbirth, including assistance with recovery, meal preparation and household organization.
Medical knowledge. First aid basics, knowledge of algorithms of actions in emergency situations (for example, in case of fever in a child).

Health check

Although the legislation does not enshrine the passing of medical commission to "grandmothers", and the availability of appropriate certificates, but for the safety of clients we ask each "grandmother" to provide: medical certificates, confirmation of the absence of infectious and chronic diseases.

We also assess personal and household hygiene skills.

Personality check

This check includes:

Psychological assessment. Emotional stability, the ability to empathy and the ability to find a common language with different people are tested.
Respect for confidentiality. Candidates are explained the rules of ethics and obligations to protect client's personal information.

Additional skills

If the family has special requirements, checks are made:

Proficiency in foreign languages (e.g., English or the language spoken by the client).
Ability to prepare specialty foods.
Knowledge of the client's cultural sensitivities.

Probationary period

Some candidates are given a trial period of work so that the client can see their competence and approach to the duties. The trial period can usually last 7-14 days.

BabyinBrazil takes special care in selecting "grandmothers" to make every mom feel confident and comfortable.

Is there a guarantee of confidentiality? How is the client's personal data protected?

Guaranteeing privacy is an important aspect of the service, especially when it comes to working with pregnant women and families with newborns. At BabyinBrazil, the protection of clients' personal data is ensured through a comprehensive approach:

Privacy Policy

Contracting. All staff, including "grandmothers," housekeepers and translators, sign a confidentiality agreement (NDA)* that prohibits the disclosure of any client information.
Data use regulations. The data is used only for the provision of services and is not transferred to third parties without the client's consent.

Technical protection measures

Data encryption. Customers' personal data is stored in encrypted form on secure servers.
Access Restriction. Only authorized company employees have access to customer information.

Staff ethics

Employee Training. All employees are trained on privacy and safe data handling.
Culture of Respect. Employees are required to maintain high standards of professionalism and respect for client privacy.

Control and monitoring

Regular audits. The Company conducts periodic audits to ensure that all privacy standards are met.
Feedback. Customers can report any irregularities and such cases are promptly addressed.

What data is being protected?

Personal information (name, address, phone number, passport information).
Medical information (pregnancy history, health characteristics).
Data about the child (name, date of birth).
Information about the family and home environment.

Non-Disclosure Agreement (NDA, Non-Disclosure Agreement)

*The NDA (Non-Disclosure Agreement) in Brazil, which applies when hiring employees to care for a foreign woman in prenatal and postnatal care, is a legally binding contract. Its purpose is to protect the personal information, privacy and confidential data of the family with whom the hired woman works.

The key aspects that such an agreement includes are:

Main objectives of NDAs

Protecting personal information:
- All data relating to the personal life of the woman in labor, her family and her child (medical records, contact information, financial aspects, family traditions, etc.) will be protected.
- Includes a ban on sharing photos, videos, audio content, or posting information on social media.
Maintaining confidentiality of medical data. The terms of the NDA cover data about the mother's health, the child's condition, medical procedures and recommendations.
Restricted disclosure of professional responsibilities. You may not discuss methods of care, schedules, salary, terms and conditions provided, or other professional details with third parties.

NDA Terms and Restrictions

Restrictions on disclosure of information. Employees agree not to share any family-related information, even with coworkers, friends or relatives.
Restrictions on blogging and social media. The NDA may include a separate clause prohibiting employees from posting work-related information on social media and sharing photos of the mother, newborn or family home.
Protection at the communication level. Includes prohibition of disclosure of information via e-mail, messengers or verbal communication.

Scope and duration of the agreement

Period of the agreement. The NDA is effective from the time of signing and may cover the period of employment as well as the time after termination of employment (e.g., from 2 to 5 years, and sometimes indefinitely).
Geographic coverage. The conditions may apply both within and outside Brazil if the employer is a foreign national.

Types of information covered by an NDA

Medical Information. Pregnancy history, medical diagnoses, procedures, names of doctors and medical facilities.
Family Data. Personal information of family members, their schedules, addresses, and contact information.
Personal preferences and habits. Patterns of child care, mother's dietary habits, parenting methods, or family customs.
Financial Data. Employee's salary, payment arrangements, availability of bonuses or additional services.

Liability for breach of NDA

Legal liability. In case of violation of the terms of the agreement, the employee may face a lawsuit, which implies compensation for material or moral damage to the employer. The agreement also spells out the amount of the fine for violation, which can be significant, to prevent data leakage.
Reputational implications. Violation of the NDA may affect the professional reputation of an employee, especially if the employee plans to continue working in the care industry or cooperate with foreign clients.

Personalized aspects of NDAs

Customization of the agreement. Terms can be customized to meet the specific requirements of the employer. For example:
Expanded obligations. Include clauses about keeping documents (e.g., medical reports or care schedules) only in secure form and destroying them at the end of employment.

The role of the Brazilian legal system

Compliance with Brazilian law. NDAs in Brazil are governed by general contractual provisions from the Brazilian Civil Code, as well as data protection laws such as the LGPD (Lei Geral de Proteção de Dados, analogous to the GDPR). The employer is obliged to explain the contents of the NDA to the employee before signing it, in order to avoid subsequent claims of misunderstanding of the document.
Legitimacy of the agreement. A document is considered valid if it is signed by both parties and executed in writing. If an employer or employee fails to comply with the terms of the NDA, the agreement may be challenged in court.

Employee education and training

Training and induction before starting work Employees are usually trained on confidentiality rules and familiarized with the terms of the NDA. The boundaries of what is allowed are explained to them to minimize the likelihood of accidental breaches.

Example of situations covered by an NDA:

A staff member may not share information with third parties about which hospital a woman gave birth at or which doctors accompanied her.
You can't take photos of your employer's home or the interiors where she works and post such material on social media.
It is forbidden to mention work schedules or share family details with other employees or friends.

A confidentiality agreement (NDA) serves not only to protect privacy, but also to create a trusting and professional atmosphere in cooperation. It helps the employer to feel confident and the employee to understand the limits of his/her responsibility.

Benefits of privacy at BabyinBrazil

You can rest assured that personal information will remain within the company.
Full compliance with Brazil's LGPD (Lei Geral de Proteção de Dados) data protection law.
At your request, any information may be deleted from the system after the collaboration is complete.

If you have additional questions or special requests regarding data protection, the company is always available to discuss them. BabyinBrazil puts your safety and comfort first.

Can a "grandmother" help with breastfeeding or preparing formula for feeding?

Yes, BabyinBrazil's "grandmother" can assist with breastfeeding and preparing formula for feeding. As part of the "Grandma's help" service, her tasks include supporting the mother in caring for the baby, including helping with feeding the newborn.

How does "granny" help with breastfeeding?

Mom's support:

Helps you find a comfortable feeding position.
Advises on proper breastfeeding (if experienced or supervised by a counselor).
Supports mom's emotional state so that feeding can be done in a comfortable atmosphere.

Mommy Care. Organizes everything you need for feeding (pillows, water, wipes). Helps to care for the breasts (e.g. gives advice on how to prevent cracked or stagnant milk).

Collaboration with a counselor. If a mom is having difficulty breastfeeding, "Grandma" can help arrange a visit from a professional lactation consultant.

Assistance in preparing formula for feeding

Preparation of formula. Strictly follows the instructions on the package and ensures that bottles and other supplies are sterile.
Feeding the baby. Warms the formula to the right temperature and feeds the baby from a bottle or helps the mother with this process.
Care of accessories. Sterilizes bottles, nipples and other accessories. Also makes sure that the necessary supplies (formula, water, wipes) are available.

Why it's important.

Physical help. Many moms feel tired and physically weak after childbirth, so help from "grandma" reduces the burden.
Emotional support. A young mother often faces anxiety related to feeding, and the caring attention of a "grandmother" helps to cope with these experiences.
Safety and comfort. An experienced helper ensures that your child's food is always fresh, safe and prepared according to the rules.

If a child has special medical requirements or nutritional difficulties, the "grandmother" may work under the direction of a physician or counselor to provide an individualized approach.

BabyinBrazil creates an environment where mom and baby are as comfortable as possible!

Does "grandma" prepare meals for mom with dietary guidelines in mind?

Yes, the "grandmother" of BabyinBrazil can prepare meals for mom, taking into account nutritional recommendations. This service is designed to support the health and comfort of both the pregnant woman and the young mother after delivery.

How is food preparation organized?

Gather information on preferences and constraints:

Dietary recommendations from the physician, food preferences and possible allergies are discussed prior to beginning.
Nutritional considerations for pregnancy or postpartum recovery are taken into account (e.g. iron-rich foods, low-salt meals, avoidance of allergens).

Cooking:

"Grandma" prepares meals at home using fresh and quality products.
Adheres to hygiene and food storage practices.
Selects recipes that match the client's national preferences or are adapted to the local Brazilian cuisine.

A menu for each day. Can be made together with the client or based on the recommendations of a nutritionist. Includes healthy snacks, main meals, soups and drinks.

Examples of nutrition for different periods:

During pregnancy:

Meals rich in folic acid (green vegetables, legumes, avocados).
Sources of calcium (dairy products, fish, nuts).
Moderate amounts of protein (chicken, eggs, lean meat).

Postpartum. It is a food that promotes recovery and lactation:

Soups and broths.
Warm teas made from natural herbs.
Foods high in iron (liver, spinach, quinoa).

Additional Services:

Making a shopping list. "Grandma" can shop for groceries herself or make a list for the family.
Cooking meals for several days. This is especially convenient for moms to focus on childcare.

Why it's important.

Mommy's health. A balanced diet helps to avoid vitamin deficiencies, speeds up recovery after childbirth and supports lactation.
Emotional well-being. Delicious and healthy food reduces stress levels.
Time saving. Moms can spend more time on themselves and their baby.

BabyinBrazil provides a personalized approach to make moms feel as comfortable and healthy as possible!

Can the "grandmother" help with bathing and changing the child?

Yes, a "grandmother" from BabyinBrazil can help with bathing and changing the baby. These services are part of the comprehensive support provided to new mothers, especially if they need help in the first weeks after delivery.

How does "grandma" help with bathing the baby?

Preparation for bathing

Sterilizes the bathtub and prepares all the necessary accessories: baby soap, soft sponge, towels, clean clothes. Sets the optimal water temperature (36-37°C).

Bathing

Holds baby properly and safely to avoid discomfort or injury. Gently washes the baby's skin, paying attention to sensitive areas. When bathing the baby, it is her responsibility to calm the baby if he/she is nervous or crying.

After the bath:

Gently wipes the baby with a soft towel.
Treats the folds with hypoallergenic cream or oil (if necessary).
Changes the child into clean clothes.

Help with changing the child's clothes

Clothing Preparation. Selects comfortable, soft and clean clothing appropriate for the weather and time of day.
Changing Process. Changes diapers in a hygienic manner and changes the child's diaper gently and safely without causing discomfort.
Sterilization of accessories. Paying attention to the cleanliness of changing surfaces, accessories and clothes.

Why it's important.

Safety. "Nana" has experience caring for newborns, which minimizes the risks of performing such sensitive procedures.
Mom support. Mom can focus on her recovery or simply rest, trusting the care of her baby to a professional.
Teaching. If mom is unsure of her skills, "Grandma" can teach her the proper techniques.

BabyinBrazil aims to make the first weeks of motherhood for foreign women in Brazil as comfortable as possible by providing professional help and care.

Is there a minimum length of time that a "grandmother" can work?

BabyinBrazil usually has a minimum period of "grandmothering" in order to guarantee the quality of the service and the relevance to the needs of the family. This period may vary depending on the chosen package and individual arrangements.

Minimum operating period of the "grandmother"

Hourly assistance

A short-term format is available, starting at 4-6 hours a day, to help with specific tasks, such as hosting or child care. This option is often chosen during the adjustment period or when services are needed on an irregular basis.

Full-time shift

The minimum duration is 8 hours (e.g., 8:00 a.m. to 4:00 p.m.). This format is convenient for families who need help during the day with, for example, bathing the child, cooking and housekeeping.

Long-term work

For a more stable schedule and to accompany the family, the minimum period is 1 week. This allows the "grandmother" to become more familiar with the family's routines and to fulfill her duties effectively.

Why is there a minimum time limit?

Quality of care. It takes time for the "grandmother" to fully understand the needs of the family and the child.
Work schedule. It is important for a "grandmother" to schedule her shifts, especially if she accompanies several families.
Client Interests. Continuous work provides stability and consistency in care, which is important for the emotional comfort of the child and mom.

Individual approach

If a client has special requests or needs (e.g., help only at night), the company is willing to offer a flexible schedule and discuss minimum hours.

By working with BabyinBrazil, female clients receive services that are fully customized to their situation and wishes.

Can the contract be terminated early? Under what conditions?

The contract with BabyinBrazil for granny care services can be terminated early, but subject to certain conditions that are usually stipulated in the contract. These conditions may vary depending on the specific situation and the type of contract entered into (e.g. hourly or long-term assistance). Here are the main points to consider:

Conditions for early termination of the contract:

Notice of Termination:

In most cases, early termination of the contract requires advance notice to the company. Usually the notice period is at least 24-48 hours (depending on the terms of the contract).
This allows the company to find a replacement "grandma" or reallocate resources.

Reasons for termination:

On the client's initiative. If the customer decides to terminate the service early, termination may be possible without additional conditions, as long as the notice period is met. However, depending on the terms of the contract, a cancellation fee may be charged (e.g. if the service has been paid for in advance).
On the company's initiative. If the "grandmother" cannot continue working for objective reasons (illness, extraordinary circumstances), the company must offer a replacement, and if this is impossible - to terminate the contract without penalties for the client.

Payment for services not rendered

If the service has not been rendered in full, but has already been paid for (e.g. the client has paid for a full month in advance), the company may refund a portion of the money, in proportion to the services not rendered.

Penalties or compensation

In some cases, if the contract includes a long-term commitment (e.g., several months), penalties or refund terms may be spelled out if termination occurs earlier than specified in the contract.

Special circumstances

For example, if the client has health problems, can no longer use the services, or if unforeseen situations arise, the company can offer flexible terms of termination, including without penalties.

Contract termination process:

Writing a notice. If the termination is initiated by the client, it is necessary to notify the company in writing (by e-mail or other official communication channels).
Refunds. Upon termination of the contract, the company may refund for services not rendered (if provided for in the terms and conditions). The refund will be made within a set period of time, which is usually up to 7 working days.
Checking all contractual obligations. It is important to make sure that all financial and legal obligations are fulfilled so that there are no misunderstandings.

BabyinBrazil is always committed to the convenience of its clients and is ready to offer flexible termination terms depending on the situation.

Can a "grandmother" help with shopping arrangements, including baby items?

"Grandma" from BabyinBrazil can help with the organization of shopping, including the purchase of baby products, if it is stipulated in the contract or additionally agreed upon with the client. This service is very much in demand because mothers, especially in new countries, may find it difficult to choose products or even simply not know where and what is best to buy for themselves and their baby.

What kind of shopping can the "grandmother" organize?

Baby Products:

Buying diapers, clothes, toys, hygiene products, feeding accessories (bottles, nipples, sterilizers, etc.).
Choosing and buying cribs, strollers, car seats and other large items.
Baby health products including creams, oils, and drugstore remedies.

Mother's goods:

Shopping for nursing clothes, bedding and other comfy supplies.
Organizing the purchase of medical or postpartum recovery supplies.

Foodstuffs

If the mother or her family needs foods specifically adapted to the diet (for example, for nursing mothers), the "grandmother" can arrange to purchase from local stores or markets.

Buying items for the home

Home furnishings that will make life comfortable for mother and newborn, such as nursery furniture, appliances or cleaning products.

How is the shopping process organized?

Planning. "Grandma" agrees with the client in advance on the list of items needed and determines which stores or online platforms are preferred for shopping.
Finding and buying products. "Granny" goes to the store or orders goods online, and can help in selecting the right brands, taking into account the customer's local characteristics and preferences. And also ensures that all necessary purchases are completed on time.
Delivery and storage. If goods are delivered to the house, the "grandmother" can organize the receipt and proper storage of purchases, especially if they are goods for a child (e.g. medicines or food that require specific storage conditions).

The benefits of having "grandma" help you organize your shopping:

Time Saving. Mom doesn't waste energy and time searching for the right products and can focus on recovery and child care.
Comfort and safety. "Grandma" will only buy products that are suitable for a newborn or nursing mom, and will help avoid unnecessary purchases.
Flexibility. You can order both one-time shopping assistance and regular purchases throughout the adaptation period.

BabyinBrazil provides a holistic approach to caring for moms and babies, and helps with all household tasks, including organizing shopping, so moms can relax and focus on what matters most - caring for their baby.

Are discounts available for long term collaborations?

BabyinBrazil offers discounts for long term partnerships, especially for regular services such as "grandmothering", newborn care, translation services or other long term packages. These discounts may vary depending on the scope of services and the duration of the collaboration.

How can discounts be arranged for long term collaborations?

Discounts on packages. If a client orders a comprehensive package of services (for example, for several weeks or months), the company may offer discounts. This could be a discount for monthly services or for a package of services that includes "granny" care, transfers, medical care, etc.
Regular cooperation. Special terms or discounts may be offered to clients who request services for a long term (e.g., assistance several times a week for several months). The amount of the discount will depend on the frequency of services and the agreement with the company.
Personalized offers. In some cases, if the client plans a long-term cooperation, the company may offer a personalized discount to make the services more affordable and convenient.
Loyalty programs or promotions. Some companies provide loyalty programs for regular customers, which include bonuses or discounts on additional services. For example, bonus points may be awarded for each renewal of cooperation, which can then be exchanged for discounts.

How do I get a discount?

Discussion with the company manager. When ordering services for a long period of time or large packages, it is important to discuss possible discounts and special offers with the company manager.
Flexibility of conditions. If long-term cooperation is planned on an individual basis, managers can offer optimal conditions, including discounts.

BabyinBrazil is always focused on the comfort of its clients and is willing to offer flexible terms for those who need regular services, so that help is affordable and convenient.

If you have any further questions, feel free to contact us for a free consultation either in the feedback form or WhatsApp (phone number). This consultation does not bind you to anything and you can continue your search for the best option for you elsewhere.

Grandma's Help. Frequently Asked...